Build Game Box Return Policy
If you’re looking to cancel your subscription for whatever reason, you can manage your subscription anytime through your registered account.
We offer free returns on any damaged products. Any items that arrive damaged may be exchanged for a replacement at no cost within 30 days from receipt. Items must be returned in their original state with all packaging materials included. If a replacement item is no longer available in inventory, a product of equal value will be offered.
Please note the following exceptions to our cancellation policy:
- Subscription cancellation will be applied to the following month's billing cycle.
- Donated items are final and cannot be returned or exchanged.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return.
- Print the prepaid return shipping label that you will receive by email.
- Send all items back to us using the label provided.
Additional Information:
- Your replacement product should arrive within 30 days.
- Any shipping fees will be covered by Build Game Box
- If your order is lost or does not arrive, please contact delivery provider
- Please contact us at info@buildgamebox.com if you have any questions.